Shipping & Returns Policy

To make an online return or exchange via mail, visit our returns portal here. 

RETURN POLICY

We offer returns in the form of store credit only. Items must be returned in their original, unused, unwashed condition within 14 days from the day you received your item. Jewelry, accessories, undergarments and home items are FINAL SALE and not eligible for return. Items purchased at a discount of 30% off or greater are FINAL SALE and not eligible for exchange or return.  Shoes must be returned in their original box and that box must be placed inside another box to keep the original box in good condition.

If you receive an item that seems to be damaged, you must email us at [email protected] within 3 days of receiving the item.

Shipping fees, duties and taxes are non-refundable.

 

What items are not eligible for return?

    • Jewelry
    • Accessories— excluding handbags
    • Intimates (Bralettes, socks, swimwear, bodysuits, etc.)
    • Home & Gift Items (Candles, notebooks, pencils, etc.)
    • Beauty & Spa Items
    • Items purchased at 30% off or more (this includes items marked down and/or items bought with a discount code)
    • Gift cards are non-returnable and non-refundable
    • If you return a final sale item, there will be a shipping & handling fee of $20 invoiced to the email address on file. This fee covers the cost of returning the final sale item to you. If this return fee isn't paid within 5 business days, we reserve the right to donate your item. 

     

    How do I return an item?

    Online Option:

    Visit our Returns Portal here.

    In Stores Option:

    You may visit us in stores at any E.Leigh's location to return online items for store credit or exchange. 

    How does store credit work?

    • Store credits will be processed within 10 business days after we receive your return and will be sent via email. 
    • Store credit cannot be transferred to another person or account.
    • Online Store Credit is valid online only.
    • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

    I think my item might be damaged or defective, what can I do?

    Because you are important to us, we strive for our merchandise to be free of manufacturing defects. In the unlikely and unfortunate event that you have received a damaged/defective item, please email us at [email protected] within 3 days of receipt a picture of the damage, as well as your name and order details so that we can promptly remedy the situation. 

     

    Exchange Policy

    Please use our Returns Portal to request an exchange. 

     

    Shipping Policy

    We ship orders using USPS and UPS. Orders are shipped out Monday-Friday and we strive to process orders within 24-48 business hours.

    Orders with multiple products may ship from different E.Leigh's locations, so you may have multiple tracking numbers.

    Once an order ships, you will receive an email with your tracking information. 

    If a package is returned to us with a return to sender notice, we will reach out to you immediately via email to request a different shipping address. Please note, we charge an additional $8 for your new shipping label.

     

    Cancellation Policy

    We are sad to hear you would like to cancel your order. If your order has not been packaged for shipment, your options are:

    • A refund to your original form of payment minus 10% of the total purchase price to cover processing and handling fees. 
    • A full refund in the form of store credit, including your shipping fees.
    • We ship out your original order

    Please email [email protected] to request a cancellation. Cancellations are in no way guaranteed. Once an order is placed our original return policy goes into effect.

     

    Questions? 

    If you have any questions, please contact our flagship location at 501-265-0448 and ask to speak with someone regarding online or email us at [email protected].